Terms & Conditions

1. Acceptance of Terms

By accessing our website, purchasing our services, or engaging with BD Online Service in any manner, you confirm that you have read, understood, and agreed to these Terms. These Terms constitute a legally binding agreement between you ("Client", "User", "You") and BD Online Service ("Company", "We", "Us", "Our"). If you do not agree with any part of these Terms, please refrain from using our services immediately.

2. Services Provided

BD Online Service offers a comprehensive range of professional digital services including (but not limited to):

• Graphic Design – Logos, branding, social media graphics, print materials
• Website & App Development – Custom websites, e-commerce, mobile applications
• SEO & Digital Marketing – Search engine optimization, PPC, social media marketing
• Social Media Management – Content creation, scheduling, engagement
• Video & Photo Editing – Professional editing, post-production, retouching
• Content Strategy & Copywriting – Blog posts, website content, marketing copy
• AI & Chatbot Solutions – Custom chatbot development, AI integrations

We reserve the right to update, modify, or discontinue any service at any time. Specific project details, deliverables, and timelines will be outlined in individual service agreements or project proposals.

3. User Responsibilities

As a valued client, you agree to the following responsibilities:

• Provide accurate, complete, and current information when requested
• Respect and comply with all applicable local, national, and international laws
• Refrain from using our services for any unlawful, fraudulent, or harmful activities
• Not attempt to copy, reverse-engineer, exploit, or disrupt our platform or systems
• Provide timely feedback and necessary assets to facilitate project completion
• Maintain the confidentiality of any login credentials provided to you

4. Payment Terms & Refund Policy

Payment Terms:

• All services require full payment before delivery unless otherwise agreed in writing
• Accepted payment methods: bKash, Rocket, Nagad, Bank Transfer, and other secure payment options
• For large-scale projects, milestone-based payment plans may be arranged
• Invoices are due within the timeframe specified on the invoice

Refund Policy:

• Due to the digital nature of our services, refunds are generally not issued after work has commenced
• Refunds may be considered on a case-by-case basis for non-delivery of agreed services or documented contract breach
• Any approved refund will be processed within 14 business days
• Disputes regarding service quality must be reported within 7 days of delivery

5. Intellectual Property Rights

Ownership Transfer: All original designs, source code, content, and media created specifically for your project become your exclusive property upon full payment. Until payment is completed in full, BD Online Service retains all ownership rights, and deliverables may not be used commercially.

Pre-Existing Materials: Any templates, stock assets, libraries, or third-party tools used in your project remain the property of their respective owners and are licensed to you for use within your project.

Portfolio Rights: We reserve the right to showcase completed work in our portfolio, social media, and marketing materials unless explicitly requested otherwise in writing.

6. Confidentiality Agreement

We take your privacy seriously. Any personal, business, or technical information shared with us will be treated as strictly confidential and used solely to complete your requested services. We will not disclose your information to third parties except:

• When required by law
• With your explicit written consent
• To trusted service providers who need access to perform services on our behalf (under confidentiality agreements)

This confidentiality obligation survives the termination of our working relationship.

7. Limitation of Liability

To the maximum extent permitted by law, BD Online Service and its team members shall not be liable for:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of data, revenue, or business interruption
• Delays caused by third-party platforms, hosting providers, or client-side actions
• Results or outcomes of SEO, marketing, or business strategies (results may vary)

Total Liability Cap: Our total liability for any claim arising from these Terms or your use of our services shall not exceed the total amount paid by you to BD Online Service for the specific service in question during the six (6) months preceding the claim.

8. Termination of Services

We reserve the right to suspend, restrict, or terminate your access to our services immediately, without prior notice, if we reasonably suspect:

• Fraudulent, abusive, or illegal activity
• Violation of these Terms
• Non-payment of outstanding invoices
• Attempts to harm our platform, team, or other clients

Upon termination, any unpaid amounts become immediately due. You must immediately cease using our services and destroy any confidential information obtained.

9. Modifications to Terms

We may update these Terms periodically to reflect changes in our practices, legal requirements, or service offerings. When we do, we will revise the "Effective Date" and "Last Updated" date at the top of this page. Material changes will be notified via email or website notice. Your continued use of our services after changes constitutes acceptance of the updated Terms. We encourage you to review this page regularly.

10. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of Bangladesh. Any disputes arising from these Terms or your use of our services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in Dhaka, Bangladesh, in accordance with the Bangladesh Arbitration Act. Each party shall bear their own arbitration costs.

11. Contact Information

If you have any questions, comments, concerns, or require clarification about these Terms & Conditions, please contact us: